If a message says 'billing problem with a previous purchase' or 'verification required'
If these messages appear, you have an unpaid balance. Change your payment method or redeem a gift card and use the balance to pay for any unpaid orders.
If you have an unpaid balance
If you see a message that says 'billing problem with a previous purchase' or 'verification required,' you have an unpaid balance. Apple couldn't charge your payment method for a previous purchase. Until you pay your balance, you might be unable to:
Make new purchases
Download free apps
Use subscriptions
After you pay your outstanding balance, you can make new purchases or use subscriptions again.
Pay an unpaid balance
You can pay an unpaid balance by retrying your purchase, or by using a new, valid payment method. You can also purchase and redeem an Apple Gift Card or App Store Card.
Try your current payment method again
On your iPhone or iPad, open the Settings app and tap your name.
Tap Payment & Shipping. You might be asked to sign in with your Apple Account.
Tap Fix Payment Information.
Tap Try Again to retry your purchase.
Change your payment method
Remove the old payment method.
The new payment method is charged automatically.
Use an Apple Gift Card or App Store Card
Redeem the gift card to add funds to your Apple Account.
On your iPhone or iPad, open the Settings app and tap your name.
Tap Media & Purchases, then tap View Account. You might be asked to sign in with your Apple Account.
Tap Purchase History.
Tap the order with red text that says Amount You Owe.
Tap Pay with Apple Account Credit.
After you pay for the unpaid order, you can make purchases with your remaining Apple Account balance.
* Gift cards aren't available in all countries or regions.
If you use Family Sharing and purchase sharing is turned on
The family organizer's payment method is charged for all family members' purchases, unless the purchasing family member has a valid payment method.
If you're the family organizer
If you or a family member can't make purchases, change your payment method.
If you're not the family organizer
If you can't make purchases:
Ask the family organizer to change their payment method.
If you still need help
If you still can't resolve your unpaid balance, contact Apple Support.
